Leading online shopping improvements in Europe in 2023

Published by
Koen van Gelder,
Oct 7, 2024
Free delivery is by far the most popular improvement suggestion by European e-commerce shoppers in 2023. Two-thirds of respondents to survey conducted in ten European markets stated that free delivery would improve their online shopping experience. Three out of the top four suggestions were delivery-related, indicating how important product delivery is for European consumers.

Most popular ways in which online shopping could be improved for European shoppers in 2023

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Release date

October 2023

Region

Europe

Survey time period

2023

Number of respondents

5,000 respondents

Special properties

European online shoppers

Supplementary notes

Covers 10 key European markets: UK, France, Spain, Germany, Sweden, Poland, Netherlands, Italy, Czechia and Austria.

Over 5,000 shoppers surveyed.

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Statistics on " E-commerce in Croatia "

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Overview

8

Online shops

5

E-commerce expenditure

3

Online shopping behavior

6

Cross-border shopping

3

Parcel delivery

3

Payment methods

3

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Topics

E-commerce in LuxembourgE-commerce worldwideLuxembourgOnline banking in the BeneluxFinancial sector in Luxembourg
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