When looking into consumer preferences in regard to human interaction or automation in customer service in France, it varies depending on the generation of the consumers in 2023. Millennials were the most outspoken for both preferring automated customer service, with 70 percent share of respondents, as well as expecting human interactions when contacting a company directly, with more than 80 percent respondent share.
Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation
Characteristic
I prefer an automated service for simple issues
I expect a human to immediately respond when I contact a company
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Salesforce Research. (September 22, 2023). Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/
Salesforce Research. "Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation." Chart. September 22, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/
Salesforce Research. (2023). Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/
Salesforce Research. "Share of Customers Preferring Human Connection Vs. Automation in Customer Service in France in 2023, by Generation." Statista, Statista Inc., 22 Sep 2023, https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/
Salesforce Research, Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation Statista, https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/ (last visited August 24, 2024)
Share of customers preferring human connection vs. automation in customer service in France in 2023, by generation [Graph], Salesforce Research, September 22, 2023. [Online]. Available: https://www.statista.com/statistics/1428289/human-connection-vs-automation-in-customer-service-france/