In 2023, reporting an issue of the product or service and requiring product or service information were the main reasons to contact customer service worldwide, according to customer service leaders. Lower down in the list of reasons was customers checking the status of a case, with nine percent of respondents who stated this as a reason for customers getting in touch with their company.
Reasons to contact customer service worldwide in 2023
Share of company sizes represented:
Less than 100 employees: 26 percent
100 to 499 employees: 28 percent
500 to 5000 employees: 26 percent
More than 5000 employees: 20 percent
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Deloitte, & Deloitte Digital. (October 2, 2023). Reasons to contact customer service worldwide in 2023 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/
Deloitte, und Deloitte Digital. "Reasons to contact customer service worldwide in 2023." Chart. October 2, 2023. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/
Deloitte, Deloitte Digital. (2023). Reasons to contact customer service worldwide in 2023. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/
Deloitte, and Deloitte Digital. "Reasons to Contact Customer Service Worldwide in 2023." Statista, Statista Inc., 2 Oct 2023, https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/
Deloitte & Deloitte Digital, Reasons to contact customer service worldwide in 2023 Statista, https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/ (last visited November 23, 2024)
Reasons to contact customer service worldwide in 2023 [Graph], Deloitte, & Deloitte Digital, October 2, 2023. [Online]. Available: https://www.statista.com/statistics/1426568/customer-service-reasons-for-contact/
