In 2023, the contact channel most supported by customer service teams was e-mail. Approximately 90 percent of customer service leaders worldwide stated this as their most supported contact channel. Roughly half of respondents claimed that chat was their most supported channel within their customer service team.
Contact channels supported by customer services teams worldwide in 2023
Share of company sizes represented:
Less than 100 employees: 26 percent
100 to 499 employees: 28 percent
500 to 5000 employees: 26 percent
More than 5000 employees: 20 percent
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Deloitte, & Deloitte Digital. (October 2, 2023). Contact channels supported by customer services teams worldwide in 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/
Deloitte, und Deloitte Digital. "Contact channels supported by customer services teams worldwide in 2023." Chart. October 2, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/
Deloitte, Deloitte Digital. (2023). Contact channels supported by customer services teams worldwide in 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/
Deloitte, and Deloitte Digital. "Contact Channels Supported by Customer Services Teams Worldwide in 2023." Statista, Statista Inc., 2 Oct 2023, https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/
Deloitte & Deloitte Digital, Contact channels supported by customer services teams worldwide in 2023 Statista, https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/ (last visited December 22, 2024)
Contact channels supported by customer services teams worldwide in 2023 [Graph], Deloitte, & Deloitte Digital, October 2, 2023. [Online]. Available: https://www.statista.com/statistics/1426565/customer-service-contact-channels-supported/
