Willingness to pay convenience fee for online bookings in India 2023

Published by
Tanushree Basuroy,
Dec 1, 2023
According to a survey conducted on convenience charges for online bookings in India in 2023, most respondents expressed dissatisfaction with paying convenience fees. However, ten percent of respondents were happy to pay the fees, as it spared them from standing in queues.

Willingness to pay convenience fee for online services in India in 2023

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Release date

October 2023

Region

India

Survey time period

2023

Number of respondents

10,960 respondents

Special properties

across 346 districts in India

Method of interview

Online survey

Supplementary notes

Survey question: When you see convenience or services charges on being levied on online ticket or services purchase, how do you proceed?

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