Consumer experience with convenience fee on online booking platforms in India 2023

Published by
Tanushree Basuroy,
Dec 1, 2023
In a 2023 survey on convenience charges for online bookings in India, the majority of respondents stated they were charged fees for all online services. Conversely, 16 percent reported being charged convenience fees for only a few services purchased online.

Consumer experience with convenience charges on online booking platforms in India in 2023

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Release date

October 2023

Region

India

Survey time period

2023

Number of respondents

11,015 respondents

Special properties

across 346 districts in India

Method of interview

Online survey

Supplementary notes

Survey question: Many ticketing or service purchases require consumers to pay convenience charges for making their booking online. What has your experience been with convenience charge in the last 12 months?

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