In 2023, customer service teams in the energy, resources, and industrials industry had the highest uptake of AI usage with 60 percent of respondents claiming that it had been used at their workplace. The automotive industry had 30 percent of respondents claiming AI had some kind of usage in their workplace when it came to matters within their customer service teams.
Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry
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Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry
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Share of company sizes represented:
Less than 100 employees: 26 percent
100 to 499 employees: 28 percent
500 to 5000 employees: 26 percent
More than 5000 employees: 20 percent
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Deloitte Digital. (October 2, 2023). Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry [Graph]. In Statista. Retrieved April 25, 2025, from https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte Digital. "Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry." Chart. October 2, 2023. Statista. Accessed April 25, 2025. https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte Digital. (2023). Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry. Statista. Statista Inc.. Accessed: April 25, 2025. https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte Digital. "Artificial Intelligence (Ai) Usage in Customer Service Teams Worldwide in 2023, by Industry." Statista, Statista Inc., 2 Oct 2023, https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte Digital, Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry Statista, https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/ (last visited April 25, 2025)
Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry [Graph], Deloitte Digital, October 2, 2023. [Online]. Available: https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
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