Preferred banking app security feature India 2023

Published by
Tanushree Basuroy,
Dec 18, 2023
In a global survey on mobile banking behavior conducted in 2023, over 30 percent of respondents in India preferred to unlock their mobile banking apps using biometric security. Manually entering the password and using one-time passwords received via SMS or email were the next most opted-for security features among two in 10 banking app users in the country.

Consumer preference of unlocking method for banking apps in India in 2023

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Release date

September 2023

Region

Worldwide, India

Survey time period

May 2023

Number of respondents

upto 1,999

Age group

18 years and older

Special properties

sample size varied across 18 markets worldwide.

Method of interview

Online survey

Supplementary notes

Survey question: "Which, if any, of the following types of unlocking method do you prefer to use when logging in to each following of the categories of websites/mobile apps? If you prefer to use the 'stay logged in' feature for any of the categories, please select the unlocking method you would choose if the 'stay logged in' feature wasn't available - Banking (% of adults)"

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