Types of chatbots used in medical practices in the U.S. in 2023

Published by
Conor Stewart
,
Dec 19, 2023

As of 2023, 42 percent of chatbots used in medical practices in the United States were both rule-based and AI-based. Rule-based chatbots are designed to reply with scripted responses, while AI-based chatbots use can interpret custom queries and provide custom responses.

Distribution of types of chatbots used in medical practices in the United States in 2023

CharacteristicShare of respondents
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Showing entries 1 to 4 (4 entries in total)
Statistic: Distribution of types of chatbots used in medical practices in the United States in 2023

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Release date

April 2023

Region

United States

Survey time period

March 2023

Number of respondents

65 respondents

Special properties

Doctors, therapists or practice owners/founders who currently use live chatbots on their websites

Method of interview

Online survey

Supplementary notes

The question in the source was worded as: "Is the live support chatbot rule-based or conversational AI-based?"

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