According to a survey conducted in Australia from June to July 2023, around 30 percent of respondents indicated that they would be open to using an artificial intelligence (AI) search to find good prices for products and services when shopping online. Just shy of a quarter of those surveyed said they would consider using automated chats for customer service questions.
Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023
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Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023
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PayPal. (October 16, 2023). Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 [Graph]. In Statista. Retrieved April 17, 2025, from https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. "Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023." Chart. October 16, 2023. Statista. Accessed April 17, 2025. https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. (2023). Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023. Statista. Statista Inc.. Accessed: April 17, 2025. https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal. "Openness to Artificial Intelligence (Ai) Usage among Consumers When Shopping Online in Australia as at July 2023." Statista, Statista Inc., 16 Oct 2023, https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
PayPal, Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 Statista, https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/ (last visited April 17, 2025)
Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023 [Graph], PayPal, October 16, 2023. [Online]. Available: https://www.statista.com/statistics/1423080/australia-consumer-openness-to-ai-usage-when-shopping-online/
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