Frontier technologies, such as artificial intelligence (AI), have become important to e-commerce businesses worldwide. In 2023, Italian e-commerce managers gave insight into their satisfaction level with frontier technologies in their field. More than half of respondents were neutral on their satisfaction, with less than 30 percent being satisfied with their experience. More than 20 percent were either unsatisfied or completely unsatisfied with the technologies.
Share of e-commerce managers satisfied with frontier technologies in Italy in 2023
To produce this report, more than 500 operators with e-commerce services offered to Italian merchants were analyzed.
Direct interviews were conducted with 64 companies in nine different service vendor categories, and 87 brands and retailers.
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Casaleggio Associati. (April 18, 2023). Share of e-commerce managers satisfied with frontier technologies in Italy in 2023 [Graph]. In Statista. Retrieved January 05, 2025, from https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/
Casaleggio Associati. "Share of e-commerce managers satisfied with frontier technologies in Italy in 2023." Chart. April 18, 2023. Statista. Accessed January 05, 2025. https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/
Casaleggio Associati. (2023). Share of e-commerce managers satisfied with frontier technologies in Italy in 2023. Statista. Statista Inc.. Accessed: January 05, 2025. https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/
Casaleggio Associati. "Share of E-commerce Managers Satisfied with Frontier Technologies in Italy in 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/
Casaleggio Associati, Share of e-commerce managers satisfied with frontier technologies in Italy in 2023 Statista, https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/ (last visited January 05, 2025)
Share of e-commerce managers satisfied with frontier technologies in Italy in 2023 [Graph], Casaleggio Associati, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1422444/italy-satisfaction-level-with-ecommerce-frontier-technologies/