E-commerce managers operating in Italy rated their satisfaction about customer relationship management (CRM) and customer service systems in 2023. The majority of respondents, around 36 percent, admitted that they are generally satisfied, while 16 percent stated that they were completely satisfied with customer service in the industry. Around a third of e-commerce managers were neutral on their satisfaction of customer services.
Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023
To produce this report, more than 500 operators with e-commerce services offered to Italian merchants were analyzed.
Direct interviews were conducted with 64 companies in nine different service vendor categories, and 87 brands and retailers.
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Casaleggio Associati. (April 18, 2023). Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023 [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/
Casaleggio Associati. "Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023." Chart. April 18, 2023. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/
Casaleggio Associati. (2023). Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/
Casaleggio Associati. "Share of E-commerce Managers Satisfied with Crm and Customer Service Systems in Italy in 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/
Casaleggio Associati, Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023 Statista, https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/ (last visited December 27, 2024)
Share of e-commerce managers satisfied with CRM and customer service systems in Italy in 2023 [Graph], Casaleggio Associati, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1422414/italy-satisfaction-level-crm-and-customer-service/
