Chatbots are AI-powered tools able to assist consumers in their online shopping. A global survey from 2023 confirmed that consumers are interested in the chatbots' functionalities, with 44 percent of respondents appreciating the help of chatbots in finding product information before the actual purchase. Another 35 percent of surveyed shoppers were interested in using the customer service support available on retailers' or brands' websites.
Share of consumers interested in chatbots as online shopping assistants in 2023
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
8,975 consumers across 25 countries and territories
Supplementary notes
The original question stated: 'Recently there have been major increases in the capabilities of what chatbots can do. Which, if any, of the following functions of a chatbot would you be interested in using?'
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PwC. (June 26, 2023). Share of consumers interested in chatbots as online shopping assistants in 2023 [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/
PwC. "Share of consumers interested in chatbots as online shopping assistants in 2023." Chart. June 26, 2023. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/
PwC. (2023). Share of consumers interested in chatbots as online shopping assistants in 2023. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/
PwC. "Share of Consumers Interested in Chatbots as Online Shopping Assistants in 2023." Statista, Statista Inc., 26 Jun 2023, https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/
PwC, Share of consumers interested in chatbots as online shopping assistants in 2023 Statista, https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/ (last visited July 03, 2024)
Share of consumers interested in chatbots as online shopping assistants in 2023 [Graph], PwC, June 26, 2023. [Online]. Available: https://www.statista.com/statistics/1422346/interest-in-chatbots-as-shopping-assistants/