According to the American Customer Satisfaction Index (ACSI), consumers in the U.S. were more satisfied with nonhospital care compared to hospitals. In 2023, the consumer satisfaction score for nonhospital care in the United States was 81 out of 100 points, an increase of eight points compared to the previous year.
Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023
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ACSI®. (October 17, 2023). Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023 [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/
ACSI®. "Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023." Chart. October 17, 2023. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/
ACSI®. (2023). Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/
ACSI®. "Customer Satisfaction Index for The Healthcare Industry in The United States in 2022 and 2023." Statista, Statista Inc., 17 Oct 2023, https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/
ACSI®, Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023 Statista, https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/ (last visited December 04, 2024)
Customer satisfaction index for the healthcare industry in the United States in 2022 and 2023 [Graph], ACSI®, October 17, 2023. [Online]. Available: https://www.statista.com/statistics/1421175/united-states-healthcare-industry-experience/
