Customer experience satisfaction rate of the healthcare industry in the U.S. 2024

Published by
Preeti Vankar,
Dec 11, 2024

According to the American Customer Satisfaction Index (ACSI), consumers in the U.S. were more satisfied with nonhospital care compared to hospitals. In 2024, the consumer satisfaction score for nonhospital care in the United States was 83 out of 100 points, an increase of two points compared to the previous year.

Customer satisfaction index for the healthcare industry in the United States in 2022 and 2024

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Release date

2024

Region

United States

Survey time period

2022 to 2024

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