In 2023, Humana was the health insurance company with the highest score for customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Humana achieved a customer satisfaction score of 82 out of 100 points, which was an increase of five percent year-on-year. Furthermore, UnitedHealth achieved a customer satisfaction rating of 78, thereby positioning it as the next highly rated health insurance brand. Overall, the customer satisfaction index for health insurance brands saw a three point increase from 2022 to 2023.
Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023
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ACSI®. (October 17, 2023). Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. "Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023." Chart. October 17, 2023. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. (2023). Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. "Customer Satisfaction Index of Health Insurance from Selected Insurance Brands in The United States in 2022 and 2023." Statista, Statista Inc., 17 Oct 2023, https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®, Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 Statista, https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/ (last visited December 27, 2024)
Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 [Graph], ACSI®, October 17, 2023. [Online]. Available: https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
