In 2023, Humana was the health insurance company with the highest score for customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Humana achieved a customer satisfaction score of 82 out of 100 points, which was an increase of five percent year-on-year. Furthermore, UnitedHealth achieved a customer satisfaction rating of 78, thereby positioning it as the next highly rated health insurance brand. Overall, the customer satisfaction index for health insurance brands saw a three point increase from 2022 to 2023.
Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (October 17, 2023). Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. "Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023." Chart. October 17, 2023. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. (2023). Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®. "Customer Satisfaction Index of Health Insurance from Selected Insurance Brands in The United States in 2022 and 2023." Statista, Statista Inc., 17 Oct 2023, https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
ACSI®, Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 Statista, https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/ (last visited November 23, 2024)
Customer satisfaction index of health insurance from selected insurance brands in the United States in 2022 and 2023 [Graph], ACSI®, October 17, 2023. [Online]. Available: https://www.statista.com/statistics/1420344/usa-csi-health-insurance-brands/
