In 2023, life insurance customers in the United States were the most satisfied with the customer experience for mobile apps. The American Customer Satisfaction Index (ACSI) awarded a score of 85 out of 100 for the quality of mobile applications. Between 2022 and 2023, customer experience benchmarks improved for all aspects of the customer experience. Furthermore, the benchmark for speed and efficiency of policy approval saw the highest increase, soaring by four points.
Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023
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ACSI®. (October 17, 2023). Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1420342/usa-life-insurance-experience/
ACSI®. "Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023." Chart. October 17, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1420342/usa-life-insurance-experience/
ACSI®. (2023). Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1420342/usa-life-insurance-experience/
ACSI®. "Satisfaction with Customer Experience among Life Insurance Customers in The United States in 2022 and 2023." Statista, Statista Inc., 17 Oct 2023, https://www.statista.com/statistics/1420342/usa-life-insurance-experience/
ACSI®, Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023 Statista, https://www.statista.com/statistics/1420342/usa-life-insurance-experience/ (last visited August 24, 2024)
Satisfaction with customer experience among life insurance customers in the United States in 2022 and 2023 [Graph], ACSI®, October 17, 2023. [Online]. Available: https://www.statista.com/statistics/1420342/usa-life-insurance-experience/