In 2023, the property and casualty insurer with the highest consumer satisfaction score according to the American Customer Satisfaction Index (ACSI) was USAA. The consumer satisfaction score for USAA was 83 out of 100 points. Overall, Allstate, American Family, and State Farm, all received a high consumer satisfaction rating of 80 points. In contrast, Chubb had the lowest score out of all property and casualty insurance brands, with a score of 67.
Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023
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ACSI®. (October 17, 2023). Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/
ACSI®. "Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023." Chart. October 17, 2023. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/
ACSI®. (2023). Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/
ACSI®. "Customer Satisfaction Index of Property and Casualty Insurance from Selected Insurance Brands in The United States in 2022 and 2023." Statista, Statista Inc., 17 Oct 2023, https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/
ACSI®, Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 Statista, https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/ (last visited December 30, 2024)
Customer satisfaction index of property and casualty insurance from selected insurance brands in the United States in 2022 and 2023 [Graph], ACSI®, October 17, 2023. [Online]. Available: https://www.statista.com/statistics/1420334/usa-csi-property-casualty-insurance/
