The primary issue confronting mortgage borrowers with their lenders in the UK in 2022 was inadequate customer service. When asked whether there were any issues with their mortgage or advice they received in the past 12 months, about two percent of respondents cited poor customer service as an issue for them. Another major difficulties with lenders was delays when arranging the mortgage, with 1.9 percent of borrowers citing this reason.
Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022
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Financial Conduct Authority. (July 26, 2023). Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/
Financial Conduct Authority. "Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022." Chart. July 26, 2023. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/
Financial Conduct Authority. (2023). Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/
Financial Conduct Authority. "Share of Mortgage Borrowers Who Experienced a Problem with Their Mortgage in The United Kingdom (Uk) in 2022." Statista, Statista Inc., 26 Jul 2023, https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/
Financial Conduct Authority, Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022 Statista, https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/ (last visited December 23, 2024)
Share of mortgage borrowers who experienced a problem with their mortgage in the United Kingdom (UK) in 2022 [Graph], Financial Conduct Authority, July 26, 2023. [Online]. Available: https://www.statista.com/statistics/1418684/uk-problems-with-mortgages/
