In 2023, most U.S. customers surveyed were satisfied with the quality of luxury car brands' mobile app. This benchmark had an ACSI® score of 86 in 2023, compared to 82 in 2022. App reliability tied for first place with the overall mobile app quality.
American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023
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The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
Mass-market nameplates include brands such as Lexus, Tesla, Cadillac, Audi, BMW, Mercedes-Benz, Acura, and others.
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ACSI®. (August 22, 2023). American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023 [Graph]. In Statista. Retrieved July 23, 2024, from https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023." Chart. August 22, 2023. Statista. Accessed July 23, 2024. https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. (2023). American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023. Statista. Statista Inc.. Accessed: July 23, 2024. https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index Scores for Luxury Car Nameplate Benchmarks in The United States from 2022 to 2023." Statista, Statista Inc., 22 Aug 2023, https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®, American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023 Statista, https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/ (last visited July 23, 2024)
American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2022 to 2023 [Graph], ACSI®, August 22, 2023. [Online]. Available: https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/