In 2024, most U.S. customers surveyed were satisfied with the quality of luxury car brands' mobile app. This benchmark had an ACSI® score of 86 in 2024, which remained stable compared to 2023.
American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
Mass-market nameplates include brands such as Lexus, Tesla, Cadillac, Audi, BMW, Mercedes-Benz, Acura, and others.
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ACSI®. (August 20, 2024). American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024." Chart. August 20, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. (2024). American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®. "American Customer Satisfaction Index Scores for Luxury Car Nameplate Benchmarks in The United States from 2023 to 2024." Statista, Statista Inc., 20 Aug 2024, https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
ACSI®, American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024 Statista, https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/ (last visited November 21, 2024)
American Customer Satisfaction Index scores for luxury car nameplate benchmarks in the United States from 2023 to 2024 [Graph], ACSI®, August 20, 2024. [Online]. Available: https://www.statista.com/statistics/1417479/us-luxury-car-brand-customer-experience-benchmarks/
