Customer satisfaction of U.S. mass-market car nameplates by benchmark 2023-2024

American Customer Satisfaction Index scores for mass-market car nameplate benchmarks in the United States from 2023 to 2024

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Release date

August 2024

Region

United States

Survey time period

July 2022 to June 2023 and July 2023 to June 2024

Number of respondents

8,941 interviews (2023) / 12,173 interviews (2024)

Method of interview

Email survey

Supplementary notes

The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.

Mass-market nameplates include brands such as Toyota, Subaru, Honda, Mazda, Buick, Chevrolet, GMC, Hyundai, Ford, Kia, Nissa, Dodge, Volkswagen, Jeep, Ram, Chrysler, and others.

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Financials

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics
  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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