User satisfaction of chatbot usage in Taiwan 2023

Published by
Daniel Slotta,
Nov 17, 2023
According to a survey conducted in May 2023 in Taiwan, nearly 65 percent of internet users who used chatbot before said that they were satisfied with the experience to varying extents. In comparison, around 21 percent of users stated the opposite.

Level of satisfaction of chatbot usage experience in Taiwan as of May 2023

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Release date

August 2023

Region

Taiwan

Survey time period

May 2 to 20, 2023

Number of respondents

924 respondents

Age group

18 years and older

Special properties

in six municipalities and 16 counties and provincial cities in Taiwan; among users with voice assistant and chatbot usage experience

Method of interview

Computer-assisted telephone interviews (CATI)

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