In 2023, the top objective in the next five years for GBS organizations was improving the customer experience. Second in the list was improving the employee experience, with 61 percent of respondents reporting this as a priority.
Top objectives in the next five years at Global Business Service organizations worldwide 2023
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SSON. (June 3, 2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top objectives in the next five years at Global Business Service organizations worldwide 2023." Chart. June 3, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. (2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top Objectives in The next Five Years at Global Business Service Organizations Worldwide 2023." Statista, Statista Inc., 3 Jun 2023, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON, Top objectives in the next five years at Global Business Service organizations worldwide 2023 Statista, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/ (last visited December 22, 2024)
Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph], SSON, June 3, 2023. [Online]. Available: https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
