In 2023, the top objective in the next five years for GBS organizations was improving the customer experience. Second in the list was improving the employee experience, with 61 percent of respondents reporting this as a priority.
Top objectives in the next five years at Global Business Service organizations worldwide 2023
Objectives for GBS organizations
Share of respondents
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SSON. (June 3, 2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top objectives in the next five years at Global Business Service organizations worldwide 2023." Chart. June 3, 2023. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. (2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top Objectives in The next Five Years at Global Business Service Organizations Worldwide 2023." Statista, Statista Inc., 3 Jun 2023, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON, Top objectives in the next five years at Global Business Service organizations worldwide 2023 Statista, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/ (last visited July 03, 2024)
Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph], SSON, June 3, 2023. [Online]. Available: https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/