In 2023, automation was the top enabler employed by GBS organizations worldwide. Almost 60 percent of respondents stated this was their most desirable digital enabler.
Top enablers employed by Global Business Service organizations worldwide 2023
Responses from roughly 500 leaders in 40 countries with top shared services center locations across approximately 57 different countries.
14 percent of respondents represented companies that had an annual revenue of over 50 billion U.S. dollars.
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Deloitte. (July 10, 2023). Top enablers employed by Global Business Service organizations worldwide 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/
Deloitte. "Top enablers employed by Global Business Service organizations worldwide 2023." Chart. July 10, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/
Deloitte. (2023). Top enablers employed by Global Business Service organizations worldwide 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/
Deloitte. "Top Enablers Employed by Global Business Service Organizations Worldwide 2023." Statista, Statista Inc., 10 Jul 2023, https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/
Deloitte, Top enablers employed by Global Business Service organizations worldwide 2023 Statista, https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/ (last visited December 22, 2024)
Top enablers employed by Global Business Service organizations worldwide 2023 [Graph], Deloitte, July 10, 2023. [Online]. Available: https://www.statista.com/statistics/1415951/gbs-organizations-key-enablers-employed/
