Objectives achieved by GBS organizations worldwide 2023

Published by
Raphael Bohne,
Sep 28, 2023
In 2023, reducing costs was the top objective achieved by Global Business Service (GBS) organizations worldwide, with roughly 80 percent of respondents stating that their organization had achieved that goal.

Objectives achieved by Global Business Service organizations worldwide 2023

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Release date

July 2023

Region

Worldwide

Survey time period

Q4 2022 to Q1 2023

Number of respondents

roughly 500

Special properties

Leaders of SSC organizations

Supplementary notes

Responses from leaders in 40 countries with top shared services center locations across approximately 57 different countries.
14 percent of respondents represented companies that had an annual revenue of over 50 billion U.S. dollars.

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Statistics on " Global Business Service organizations worldwide "

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Overview

6

Challenges

4

Services and initiatives

7

Outlook

4

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Topics

GBS organizations worldwideIT outsourcing industryArtificial intelligence (AI) worldwideConsulting industry worldwideArtificial intelligence (AI) on the cloud
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