In the 2023/24 financial year, Transport for London received 1.1 complaints per 10,000 journeys regarding the London Underground. Complaint rates had been dropping for two consecutive years, having peaked in 2020/21 when the operator received 1.74 complaints per 10,000 journeys before rising again slightly in between the last two years reported.
Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24
(in complaints per 10,000 journeys)
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Transport for London. (July 5, 2024). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) [Graph]. In Statista. Retrieved January 06, 2025, from https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) ." Chart. July 5, 2024. Statista. Accessed January 06, 2025. https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. (2024). Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) . Statista. Statista Inc.. Accessed: January 06, 2025. https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London. "Passenger Complaints Received by London Underground in The United Kingdom from 2018/19 to 2023/24 (in Complaints per 10,000 Journeys) ." Statista, Statista Inc., 5 Jul 2024, https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
Transport for London, Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) Statista, https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/ (last visited January 06, 2025)
Passenger complaints received by London Underground in the United Kingdom from 2018/19 to 2023/24 (in complaints per 10,000 journeys) [Graph], Transport for London, July 5, 2024. [Online]. Available: https://www.statista.com/statistics/1413196/london-underground-customer-complaint-numbers/
