In the fourth quarter of the 2022/23 financial year, customer satisfaction among services operated by Transport for London was highest for the Elizabeth line. The Elizabeth line scored a customer satisfaction level of 82 percent. London Buses and the Docklands Light Railway scored slightly lower at 78 percent.
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service
*Data on customer satisfaction with London Trams is only collected in Q3 of each year. Data included for London Trams reflects survey results from Q3 2022/23.
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Transport for London. (July 6, 2023). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service." Chart. July 6, 2023. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. (2023). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service. Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger Satisfaction with Transport for London in The United Kingdom in Q4 2022/23, by Service." Statista, Statista Inc., 6 Jul 2023, https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London, Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service Statista, https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/ (last visited October 02, 2024)
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2022/23, by service [Graph], Transport for London, July 6, 2023. [Online]. Available: https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/