Popular chatbot functions for online shopping Germany 2023

Published by Statista Research Department, Sep 11, 2024

In 2023, around 27 percent of people in Germany said that they use chatbots in order to find out information about the product before purchasing it. 17 percent of people used it to get individualized offers. 

Most used chatbot functions during online shopping in Germany in 2023

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Source

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Release date

July 2023

Region

Europe, Germany

Survey time period

Exact date of survey not provided.

Number of respondents

513 respondents

Age group

18 years and older

Method of interview

Online survey

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