In a survey conducted in 2023 among consumers of goods and services in Australia, the leading issue experienced by customers at accommodation establishments was long wait times to speak to customer service staff, with around 16 percent of respondents indicating this. Furthermore, around 15 percent of those surveyed reported issues with lack of staff or poorly trained staff.
Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023
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Share of respondents
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CommBank. (September 7, 2023). Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/
CommBank. "Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023." Chart. September 7, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/
CommBank. (2023). Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/
CommBank. "Leading Issues Experienced by Customers at Accommodation Establishments in Australia in The 12 Months to June 2023." Statista, Statista Inc., 7 Sep 2023, https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/
CommBank, Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023 Statista, https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/ (last visited July 22, 2024)
Leading issues experienced by customers at accommodation establishments in Australia in the 12 months to June 2023 [Graph], CommBank, September 7, 2023. [Online]. Available: https://www.statista.com/statistics/1412415/australia-leading-issues-experienced-by-accommodation-establishment-guests/