Germans still wish for staff to be easily available even when using self checkouts, in case of questions or problems. This was the leading item on the list of conditions which would make consumers use self checkout points more often. Other included more payment options and faster touchscreen technology.
Desired conditions for more frequent self checkout use in Germany as of 2023
Characteristic
Share of respondents
Staff are easily reachable in case of questions and problems
31%
Larger selection of payment options
26%
Faster and quicker responding touchscreen technology
24%
Option to buy the product in the aisle/ off the shelf in the physical store
23%
More self checkouts
21%
More room at the checkout for a basket or shopping cart
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PwC. (July 5, 2023). Desired conditions for more frequent self checkout use in Germany as of 2023 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/
PwC. "Desired conditions for more frequent self checkout use in Germany as of 2023." Chart. July 5, 2023. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/
PwC. (2023). Desired conditions for more frequent self checkout use in Germany as of 2023. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/
PwC. "Desired Conditions for More Frequent Self Checkout Use in Germany as of 2023." Statista, Statista Inc., 5 Jul 2023, https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/
PwC, Desired conditions for more frequent self checkout use in Germany as of 2023 Statista, https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/ (last visited December 03, 2024)
Desired conditions for more frequent self checkout use in Germany as of 2023 [Graph], PwC, July 5, 2023. [Online]. Available: https://www.statista.com/statistics/1412351/self-checkout-conditions-for-frequent-use-germany/
