According to a survey conducted between July 2022 and June 2023, the general overall quality of social media mobile apps achieved a score of 82 out of one hundred, according to the American Customer Satisfaction Index (ACSI). Additionally, the reliability of social media apps scored 80/100 with U.S. consumers, and ease of navigation scored 78/100. The amount of adverts on social media sites ranked the lowest, with an ACSI score of 72/100 in 2023.
American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023
Characteristic
2022
2023
Quality of mobile app
82
82
Reliability of mobile app (minimal down time, crashes, lags)
78
80
Ease of navigation
76
78
Ease of using the site on dierent devices (smartphones and tablets)
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ACSI®. (July 25, 2023). American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/
ACSI®. "American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023." Chart. July 25, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/
ACSI®. (2023). American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/
ACSI®. "American Customer Satisfaction Index (Acsi) Score of Social Media Experience Trends from July 2022 to June 2023." Statista, Statista Inc., 25 Jul 2023, https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/
ACSI®, American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023 Statista, https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/ (last visited August 25, 2024)
American Customer Satisfaction Index (ACSI) score of social media experience trends from July 2022 to June 2023 [Graph], ACSI®, July 25, 2023. [Online]. Available: https://www.statista.com/statistics/1409475/us-customer-satisfaction-index-experience-trends/