Number of online complaints per company in Japan 2023, by industry

Published by C. Diep, Aug 25, 2023
In the first half of 2023, businesses in non-store retail received the highest number of consumer complaints and bad reviews posted online on average in Japan. While almost five complaints posted on SNS and other online channels were directed at a non-store retailer engaged in mail-order retail, a railroad business received only 1.43 negative evaluations on average during the first half of the year.

Average number of online complaints and bad reviews per company in Japan in the first half of 2023, by industry

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Release date

August 2023

Region

Japan

Survey time period

January 1 to June 30, 2023

Number of respondents

10,410 respondents

Special properties

industry categorization based on the Japanese Ministry of Internal Affairs and Communications

Supplementary notes

Figures represent the word-of-mouth and reviews concerning 10,410 companies posted on the internet such as on SNS that were monitored and classified by Alarmbox as complaints or bad reviews.

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