In the first half of 2023, non-store retailers received the highest number of consumer complaints and bad reviews posted online in Japan. Non-store businesses engaged in mail-order retailing received 1.4 thousand negative evaluations on online platforms like social networking services. Over 1.2 thousand bad reviews were directed at retailers specializing in furniture, cosmetics, second hand products, and other products.
Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry
industry categorization based on the Japanese Ministry of Internal Affairs and Communications
Supplementary notes
Figures represent the word-of-mouth and reviews concerning 10,410 companies posted on the internet such as on SNS that were monitored and classified by Alarmbox as complaints or bad reviews.
The ranking shows the 15 leading industries that had the highest average number of complaints per company.
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Alarmbox. (August 23, 2023). Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/
Alarmbox. "Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry." Chart. August 23, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/
Alarmbox. (2023). Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/
Alarmbox. "Number of Consumer Complaints and Bad Reviews Published Online in Japan in The First Half of 2023, by Industry." Statista, Statista Inc., 23 Aug 2023, https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/
Alarmbox, Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry Statista, https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/ (last visited December 22, 2024)
Number of consumer complaints and bad reviews published online in Japan in the first half of 2023, by industry [Graph], Alarmbox, August 23, 2023. [Online]. Available: https://www.statista.com/statistics/1407502/japan-number-online-consumer-complaint-by-industry/
