U.S. shoppers using chatbots and ChatGPT 2023

Shopping experience with retail chatbots and ChatGPT in the United States in 2023

CharacteristicRetail chatbotsChatGPT
I feel it always/often understands my questions or needs 25% 67%
I have to always/often reword or simplify my query to be understood 49% 19%
Created with Highcharts 7.2.2Share of respondents25%25%49%49%67%67%19%19%Retail chatbotsChatGPTI feel it always/often understands my questions or needsI have to always/often reword or simplify my query to be understood
0%20%40%60%80%
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Release date

April 2023

Region

United States

Survey time period

2023

Number of respondents

1,428 respondents

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Market overview

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Business adoption

6

Shopping experience

8

Spotlight: chatbots

7

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