According to a survey conducted in September 2022 in Japan, the majority of surveyed small and medium-sized businesses in wholesale and manufacturing relied mainly on analog channels to accept orders from other businesses. Only 18.4 percent used digital channels like electronic data interchange and B2B e-commerce as their main method for order intake.
Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022
figures represent the main method for receiving orders
Method of interview
Online survey
Supplementary notes
*Survey targets were proprietors, executives, and managers at manufacturing and wholesale businesses as well as people engaged in processing orders at their workplace. Businesses in Saitama, Chiba, Tokyo, Kanagawa, Aichi, Shiga, Kyoto, Hyogo, Nara, and Wakayama that implemented B2B e-commerce systems were surveyed.
Original question: "Please answer the order intake method (channel to receive an order) that you use the most."
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ILL. (November 30, 2022). Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/
ILL. "Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022." Chart. November 30, 2022. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/
ILL. (2022). Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/
ILL. "Preferred Channel Types for Receiving Orders at Small and Medium-sized Businesses in Japan as of September 2022." Statista, Statista Inc., 30 Nov 2022, https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/
ILL, Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022 Statista, https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/ (last visited November 23, 2024)
Preferred channel types for receiving orders at small and medium-sized businesses in Japan as of September 2022 [Graph], ILL, November 30, 2022. [Online]. Available: https://www.statista.com/statistics/1406734/japan-channel-type-business-receive-order-small-medium-business/
