A 2023 survey conducted in Indonesia found that dependable customer service stood out as the most influential factor for Muslim consumers when selecting banking services, with around 91 percent of respondents stating this factor as very important. Furthermore, an extensive network of ATMs and satisfactory services at branch offices were also deemed crucial by approximately 90 percent of the survey participants.
Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023
Original survey question: "When talking about banking service products, please indicate which things are important to you when choosing the bank/financial instrument using a scale of 1 to 7, where 1 means not important to 7 means very important. (Choose one answer)"
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Populix. (April 18, 2023). Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/
Populix. "Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023." Chart. April 18, 2023. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/
Populix. (2023). Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/
Populix. "Most Important Considerations in Choosing Banking Service among Muslim Consumers in Indonesia as of March 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/
Populix, Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023 Statista, https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/ (last visited December 03, 2024)
Most important considerations in choosing banking service among Muslim consumers in Indonesia as of March 2023 [Graph], Populix, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1404301/indonesia-factors-in-choosing-banking-service-for-muslim-consumers/
