In October 2023, results of a survey in South Korea regarding Mobile Virtual Network Operators (MVNOs) showed that KB Liiv M had the highest customer satisfaction, with a score of 726 points. The average score among MVNO subscribers stood at about 695 points.
Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023
Original question: "Considering various factors such as phone call quality, monthly prices, customer service, phone model, wireless internet, and company perception, how satisfied or unsatisfied are you with your current mobile operator?"
Respondent counts for each MVNO are as follows: KB Liiv M: 438 respondents Eyagi mobile: 147 respondents Toss mobile: 111 respondents FreeT: 310 respondents Mobing: 178 respondents KT M mobile: 1,043 respondents Eyes mobile: 222 respondents SK7 mobile: 480 respondents U+ U mobile: 653 respondents A mobile: 121 respondents Tplus mobile: 113 respondents LG Hello mobile: 478 respondents KT SkyLife mobile: 153 respondents
Answer share for MVNOs with less than 100 respondents were not shown.
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Consumer Insight. (December 20, 2023). Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/
Consumer Insight. "Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023." Chart. December 20, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/
Consumer Insight. (2023). Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/
Consumer Insight. "Customer Satisfaction with Mobile Virtual Network Operator (Mvno) Companies in South Korea as of October 2023." Statista, Statista Inc., 20 Dec 2023, https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/
Consumer Insight, Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023 Statista, https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/ (last visited December 21, 2024)
Customer satisfaction with Mobile Virtual Network Operator (MVNO) companies in South Korea as of October 2023 [Graph], Consumer Insight, December 20, 2023. [Online]. Available: https://www.statista.com/statistics/1401984/south-korea-customer-satisfaction-with-mvno-companies/
