As of 2023, the best ranked online booking platform for vacation apartments in Germany was travanto.de. Around 64 percent of respondents agreed the website provided the best service, based on the Service Experience Score (SES). Other popular platforms included fewo-direkt.de and traum-ferienwohnungen.de
Online booking platforms for vacation apartments in Germany in 2023, ranked by best service
Characteristic
Service Experience Score (SES)
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The customer service experiences is evaluated based on the "Service Experience Score" (SES). This is closely connected to customer retention. The service ranking includes reviews and experiences of both current and former customers (last contact maximum 36 months ago).
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ServiceValue. (January 11, 2023). Online booking platforms for vacation apartments in Germany in 2023, ranked by best service [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/
ServiceValue. "Online booking platforms for vacation apartments in Germany in 2023, ranked by best service ." Chart. January 11, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/
ServiceValue. (2023). Online booking platforms for vacation apartments in Germany in 2023, ranked by best service . Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/
ServiceValue. "Online Booking Platforms for Vacation Apartments in Germany in 2023, Ranked by Best Service ." Statista, Statista Inc., 11 Jan 2023, https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/
ServiceValue, Online booking platforms for vacation apartments in Germany in 2023, ranked by best service Statista, https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/ (last visited August 24, 2024)
Online booking platforms for vacation apartments in Germany in 2023, ranked by best service [Graph], ServiceValue, January 11, 2023. [Online]. Available: https://www.statista.com/statistics/1401427/vacation-apartment-online-booking-best-service/