Willingness to change primary bank in the UK 2024, by generation

Share of customers willing to change their primary banks in the United Kingdom (UK) in 1st quarter 2024, by generation

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Source

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Release date

May 2024

Region

United Kingdom

Survey time period

April 3, 2023 to March 17, 2024

Number of respondents

4,003 respondents

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The original question was phrased by the source as follows: "How likely are you going to change your primarily used bank on the next possible occasion? (single-pick)." One selection of the following answers were possible:
- Very likely
- Likely
- Neither likely nor unlikely
- Unlikely
- Very unlikely
- Don't know

The displayed figures were recoded based on the above question.

Generations:
- Gen Z: 1995-2012
- Millennials: 1980-1994
- Generation X: 1965-1979
- Baby Boomer: 1946-1964

More information on the methodology can be found here.

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