Gen Z processes in banking affairs in the UK 2024

Published by Statista Research Department, May 21, 2024

Mobile banking was the primary method to process banking matters among UK bank account holders born between 1995 and 2012 in the first quarter of 2024. According to Statista's Consumer Insights, the share of Gen Z bank account holders who processed banking matters on smartphone or tablet was 73 percent. Online banking ranked second with 32 percent, surpassing branch banking with 27 percent.

Generation Z methods of processes in banking affairs in the United Kingdom (UK) in 1st quarter 2024

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Source

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Release date

May 2024

Region

United Kingdom

Survey time period

April 3, 2023 to March 17, 2024

Number of respondents

808 respondents

Special properties

bank account holders born between 1995 and 2012

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections were possible.

More information on the methodology can be found here.

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Statistics on " Banking channels in the United Kingdom (UK) "

The most important statistics
The most important statistics
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Other statistics that may interest you Banking channels in the United Kingdom (UK)

Branch banking

8

Online and mobile banking

8

Banking apps

8

Banking channels for major banks

5

General summary: customer preference

5

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