In April 2023, the majority of Poles agreed that companies should implement bots into their service channels under the condition that it is always possible to easily redirect to humans. Slightly more than 22 percent said that companies should not implement bots for customer service.
Should companies implement bots into their service channels?
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SW Research. (May 18, 2023). Should companies implement bots into their service channels? [Graph]. In Statista. Retrieved January 06, 2025, from https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/
SW Research. "Should companies implement bots into their service channels?." Chart. May 18, 2023. Statista. Accessed January 06, 2025. https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/
SW Research. (2023). Should companies implement bots into their service channels?. Statista. Statista Inc.. Accessed: January 06, 2025. https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/
SW Research. "Should Companies Implement Bots into Their Service Channels?." Statista, Statista Inc., 18 May 2023, https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/
SW Research, Should companies implement bots into their service channels? Statista, https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/ (last visited January 06, 2025)
Should companies implement bots into their service channels? [Graph], SW Research, May 18, 2023. [Online]. Available: https://www.statista.com/statistics/1399827/poland-conditions-in-which-companies-should-implement-bots-in-service-channels/
