During a 2022 survey, almost 50 percent of respondents said that they were somewhat interested in staying at a hotel that uses automated messaging or a chatbot to provide support for most customer service requests (through a mobile device, kiosks, etc.). Meanwhile, only around nine percent of the survey sample said they were not at all interested.
Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022
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Skift. (June 24, 2022). Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. "Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022." Chart. June 24, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. (2022). Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. "Share of Travelers That Are Interested in Staying at a Hotel Offering Automated Messaging or a Chatbot to Provide Support for Most Customer Service Requests Worldwide as of 2022." Statista, Statista Inc., 24 Jun 2022, https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift, Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 Statista, https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/ (last visited December 21, 2024)
Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 [Graph], Skift, June 24, 2022. [Online]. Available: https://www.statista.com/statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
