Customer satisfaction with primary banks remained relatively stable between 2020 and 2024 among bank account holders in Finland. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary bank was 80 percent in the third quarter of 2024, three percentage point higher than in early 2020.
Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers were possible:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
- Don't know
The displayed figures were recoded based on the above question. The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024 [Graph]. In Statista. Retrieved January 04, 2025, from https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/
Statista. "Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed January 04, 2025. https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/
Statista. (2024). Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: January 04, 2025. https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/
Statista. "Share of Customers Satisfied with Their Primary Banks in Finland from 1st Half of 2020 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/
Statista, Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/ (last visited January 04, 2025)
Share of customers satisfied with their primary banks in Finland from 1st half of 2020 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1396481/satisfaction-with-primary-bank-in-finland/
