Branch banking usage decreased but remained relatively high between 2019 and 2024 among bank account holders in Canada. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was 43 percent in the third quarter of 2024, five percentage points lower than in the first half of 2019. Branch banking usage was even higher in the U.S. during the same period, where almost half of all respondents still processed banking matters in person in 2024.
Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/
Statista. "Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/
Statista. (2024). Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/
Statista. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in Canada from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/
Statista, Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/ (last visited December 30, 2024)
Share of bank account holders processing banking matters in person in a branch in Canada from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1396429/branch-banking-penetration-in-canada/
