Mobile banking usage increased between 2019 and 2024 among bank account holders in Canada, with 60 percent of all bank account holders processing banking matters via mobile banking in the first quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 53 percent in 2019 to 60 percent in 2024, making it the primary method to handle banking affairs in the country.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (April 25, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024." Chart. April 25, 2024. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Canada from 1st Half of 2019 to 1st Quarter of 2024." Statista, Statista Inc., 25 Apr 2024, https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024 Statista, https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/ (last visited July 22, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 1st quarter of 2024 [Graph], Statista, April 25, 2024. [Online]. Available: https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/