Mobile banking usage increased between 2019 and 2024 among bank account holders in Canada, with 60 percent of all bank account holders processing banking matters via mobile banking in the third quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 53 percent in 2019 to 60 percent in the third quarter of 2024, making it the primary method to handle banking affairs in the country.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024." Chart. October 7, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Canada from 1st Half of 2019 to 3rd Quarter of 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024 Statista, https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/ (last visited December 30, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Canada from 1st half of 2019 to 3rd quarter of 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1396428/mobile-banking-penetration-in-canada/
