Customer satisfaction with primary banks decreased between 2019 and 2024 among bank account holders in Austria. According to Statista's Consumer Insights, 79 percent of the bank account holders were satisfied with their primary banks in the third quarter of 2024. Along with the decreasing customer satisfaction rate, willingness to change primary banks increased notably during the same period.
Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/
Statista. "Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/
Statista. (2024). Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/
Statista. "Share of Customers Satisfied with Their Primary Banks in Austria from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/
Statista, Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/ (last visited January 08, 2025)
Share of customers satisfied with their primary banks in Austria from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1396049/satisfaction-with-primary-bank-in-austria/
