Mobile banking usage increased notably between 2019 and 2024 among bank account holders in Austria, with 59 percent of all bank account holders processing banking matters via mobile banking in the fourth quarter of 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased from 45 percent in 2019 to 59 percent in 2024, making it the primary method to process banking affairs in the country.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024
Characteristic
Share of respondents
Q4 2024
59%
Q3 2024
60%
Q2 2024
59%
Q1 2024
59%
Q4 2023
59%
Q3 2023
57%
Q2 2023
55%
Q1 2023
54%
Q4 2022
53%
Q3 2022
53%
Q2 2022
52%
Q1 2022
53%
Q4 2021
53%
0%10%20%30%40%50%60%70%
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The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (January 6, 2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024 [Graph]. In Statista. Retrieved April 13, 2025, from https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024." Chart. January 6, 2025. Statista. Accessed April 13, 2025. https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/
Statista. (2025). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024. Statista. Statista Inc.. Accessed: April 13, 2025. https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Austria from 1st Half 2019 to 4th Quarter 2024." Statista, Statista Inc., 6 Jan 2025, https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024 Statista, https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/ (last visited April 13, 2025)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Austria from 1st half 2019 to 4th quarter 2024 [Graph], Statista, January 6, 2025. [Online]. Available: https://www.statista.com/statistics/1396047/mobile-banking-penetration-in-austria/
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