Despite a global trend of decreasing branch banking usage, the share of bank account holders processing banking matters in person increased in Austria between 2019 and 2024, albeit slightly. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was 29 percent in the third quarter of 2024, three percentage points higher than in the first half of 2019. Despite the upward trend, this was still a relatively low penetration rate. In the United States, for instance, branch banking usage was significantly higher during the same period, as almost half of all respondents still processed banking matters in person in 2024.
Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick). Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/
Statista. "Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/
Statista. (2024). Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/
Statista. "Share of Bank Account Holders Processing Banking Matters in Person in a Branch in Austria from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/
Statista, Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/ (last visited January 08, 2025)
Share of bank account holders processing banking matters in person in a branch in Austria from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1396046/branch-banking-penetration-in-austria/
