Customer satisfaction with primary banks in France reached its peak in the third quarter of 2024, when 80 percent of the bank account holders indicated satisfaction with their primary banks. According to Statista's Consumer Insights, the share of bank account holders who were satisfied with their primary bank increased by seven percentage points between 2019 and the third quarter of 2024. Despite the increasing satisfaction, the share of customers willing to change banks rose during the same period.
Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024
The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick)." One selection of the following answers were possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recoded based on the above question. The number of respondents differ in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/
Statista. "Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/
Statista. (2024). Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/
Statista. "Share of Customers Satisfied with Their Primary Banks in France from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/
Statista, Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/ (last visited December 22, 2024)
Share of customers satisfied with their primary banks in France from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395770/satisfaction-with-primary-bank-in-france/
