Customer attitude towards online finance in Italy 2018-2024, by quarter

Published by Statista Research Department, Oct 22, 2024

The share of bank account holders who could imagine dealing with their financial transactions exclusively online decreased notably in Italy between 2018 and 2024. According to Statista's Consumer Insights, 33 percent of the bank account holders found it possible to deal with their finances exclusively online in 2018. In the third quarter of 2024, however, only 21 percent of the respondents indicated the same attitude towards online financial transactions. Nevertheless, online banking was the second-most common method to process banking affairs in Italy in 2024.

Share of customers who can imagine dealing with financial transactions exclusively online in Italy from 2018 to 3rd quarter 2024

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Release date

October 2024

Region

Italy

Survey time period

2018 to Q3 2024

Number of respondents

2,030 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The original question was phrased by the source as follows: "Which of these statements about finance apply to you? (multi-pick)". Multiple selections of various statements were possible. The displayed figures refer to the share of respondents who selected the "I could imagine dealing with my financial transactions exclusively online" statement.

The number of respondents differs in each survey update. More information on the methodology can be found here.

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