Mobile banking usage increased slowly between 2019 and 2024 among bank account holders in Italy, with 52 percent of all bank account holders processing banking matters via mobile in 2024. According to Statista's Consumer Insights, the share of respondents who processed banking affairs via smartphone or tablet increased by five percentage points in the observed period. With the slight increase, mobile banking became the most popular method to process banking affairs in Italy.
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know
The number of respondents differs in each survey update. More information on the methodology can be found here.
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Statista. (October 7, 2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/
Statista. "Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024." Chart. October 7, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/
Statista. (2024). Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/
Statista. "Share of Bank Account Holders Processing Banking Matters via Mobile Banking (Smartphone or Tablet) in Italy from 1st Half 2019 to 3rd Quarter 2024." Statista, Statista Inc., 7 Oct 2024, https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/
Statista, Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/ (last visited December 21, 2024)
Share of bank account holders processing banking matters via mobile banking (smartphone or tablet) in Italy from 1st half 2019 to 3rd quarter 2024 [Graph], Statista, October 7, 2024. [Online]. Available: https://www.statista.com/statistics/1395731/mobile-banking-penetration-in-italy/
